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Terms of service

Effective 2026-11-09

These terms govern the use of Standdown ("the service") provided by [Company name and legal form], [Street and number, postcode, city, country] ("we", "us") to the organisation that creates a team ("customer", "you").

1. Business customers only

The service is offered only to businesses within the meaning of § 14 BGB, including freelancers and public bodies, and not to consumers. By creating a team you confirm that you act for a business. Statutory consumer rights, such as the right of withdrawal, therefore do not apply.

2. Contract

The contract is concluded when you create a team. A paid plan is concluded when you complete checkout. Each person who joins a team uses the service under the customer's contract; the customer is responsible for their use.

3. The service

Standdown lets team members post short written, voice or video updates, turns them into tasks, blockers and digests, and can send digests and alerts by email, Slack or Microsoft Teams and create tasks in Jira, Linear or Asana. The features of each plan are described on the pricing page at the time of ordering.

AI features produce suggestions. They can be incomplete or wrong. The member who posts an update confirms the extracted tasks before they are saved. You remain responsible for decisions you make based on the service.

We aim for high availability but do not guarantee uninterrupted service unless agreed separately. We announce planned maintenance in advance where possible.

4. Trial and plans

New teams can use the Team plan free of charge for 14 days. After the trial the team moves to the Free plan unless an admin chooses a paid plan. No payment details are needed for the trial and nothing is charged automatically.

5. Prices and payment

Paid plans are charged per active seat. An active seat is a team member who posted an update or opened the service during the previous 30 days. We count active seats daily. On monthly plans the count applies from the next invoice. On annual plans, added seats are charged pro rata straight away and seats that become inactive are reduced at renewal. Prices are in US dollars and exclude VAT where applicable; for customers in the EU outside Germany with a valid VAT ID, the reverse-charge procedure applies.

Payment is made in advance for the billing period (monthly or yearly) through our payment provider Stripe. If a payment fails, we may restrict the team to the Free plan after giving notice by email.

We may change prices with at least 6 weeks' notice by email. Changes apply from the next billing period. If you do not agree, you can cancel before the change takes effect.

6. Term and cancellation

Monthly plans renew monthly and annual plans renew yearly. You can cancel at any time in Settings (Manage billing); the cancellation takes effect at the end of the current billing period. The right to terminate for good cause remains unaffected.

7. Your obligations

You will:

• use the service only lawfully and in line with these terms;
• inform the people on your team about how their updates are processed, and make sure you have a legal basis for it;
• not upload special categories of personal data (Art. 9 GDPR) or content that infringes the rights of others;
• keep login details confidential and tell us about misuse without delay;
• not attempt to disrupt the service, probe it for vulnerabilities without our written consent, or resell it.

We may suspend access in case of a serious breach, after warning you where reasonable.

8. Your data

You keep all rights to the content your team puts into the service. You grant us the rights we need to host, process and display it in order to provide the service. We process personal data in your content on your behalf under our data processing agreement, which forms part of these terms.

You can export your team's data at any time. After a team is deleted or the contract ends, we delete its data within 30 days, except where the law requires us to keep it.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and where we have given a guarantee.

For slight negligence we are liable only for breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible and on which you may regularly rely), and limited to the damage typical for this type of contract and foreseeable at the time of conclusion. In that case our liability per contract year is limited to the fees you paid in the 12 months before the damage occurred.

We are not liable for the loss of data where the damage would not have occurred if you had exported your data regularly.

10. Confidentiality

Both parties keep confidential the other party's non-public information that they learn through the contract, and use it only for the contract.

11. Changes to these terms

We may change these terms with at least 6 weeks' notice by email. If you do not object within that period, the changes apply; we point this out in the notice. If you object, either party may terminate the contract at the time the changes would take effect.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, a legal entity under public law or have no general place of jurisdiction in Germany, the exclusive place of jurisdiction is [city of the company seat]. If a provision is invalid, the rest of the terms remain in effect.